Cancellation and Realization Policy
1. Daily Tours
- Up to 30 days – 100% refund or rescheduling
- Up to 15 days – 80% refund or rescheduling
- Up to 5 days – 50% refund or rescheduling
- Up to 3 days – 20% refund or rescheduling
- From 2 days until no-show on the reservation – no refund and no rescheduling
RESCHEDULING IS DONE FOR THE CURRENT SEASON ONLY
2. Camping Trips
- Up to 60 days – 100% refund or rescheduling
- Up to 30 days – 50% refund or rescheduling
- Up to 15 days – 30% refund or rescheduling
- Up to 5 days – 20% refund or rescheduling
- From 5 days until 2 days – no refund, only rescheduling
- From 2 days until no-show on the reservation – no refund and no rescheduling
RESCHEDULING IS DONE FOR THE CURRENT AND NEXT SEASON
3. Horse Riding Holidays
- Up to 60 days – 100% refund or rescheduling
- Up to 30 days – 50% refund or rescheduling
- Up to 15 days – 30% refund or rescheduling
- Up to 5 days – 20% refund or rescheduling
- From 5 days until 2 days – no refund, only rescheduling
- From 2 days until no-show on the reservation – no refund and no rescheduling
RESCHEDULING IS DONE FOR THE CURRENT AND NEXT SEASON
Policy for realization of the services in accordance with the accepted Offer
We guarantee the realization of the services in full in accordance with the conditions stated in the Offers / packages. Reservation and payment is made until the places are filled according to our facilities, with payment of the price specified for each Offer separately. If you have not agreed in writing on certain services, with additional features and quality, there is no basis for filing an objection, complaints or request for reduction of the price of the services. We are obliged to provide you with all the conditions stated in the Offer you have accepted. We are not responsible for: changes and non-fulfillment of some of the conditions stated in the accepted Offer caused by force majeure, for the delay of the means of transport, for the loss of your personal documents or things, etc.
We reserve the right to change the price of the services without prior notice to the users, in accordance with our business policy. If the order is accepted, the buyer agrees to pay the price offered at the time of processing the order, regardless of the fact that the price may change in the meantime.